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Title
Text copied to clipboard!Barista Supervisor
Description
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We are looking for a Barista Supervisor to lead and inspire our team of baristas in delivering exceptional coffee experiences to our customers. As a Barista Supervisor, you will be responsible for overseeing daily operations, ensuring high standards of customer service, and maintaining a positive and productive work environment. You will train new staff, monitor inventory, and ensure compliance with health and safety regulations. Your leadership will be crucial in motivating the team, resolving conflicts, and ensuring that every cup served meets our quality standards. The ideal candidate is passionate about coffee, has strong leadership skills, and thrives in a fast-paced environment. You will be expected to manage scheduling, handle customer feedback, and assist in developing new menu items. Attention to detail, excellent communication, and a commitment to continuous improvement are essential. If you are enthusiastic about coffee culture and have experience in a supervisory role, we invite you to join our team and help us create memorable experiences for our customers.
Responsibilities
Text copied to clipboard!- Supervise and support barista staff during shifts
- Ensure consistent quality of all beverages and food items
- Train new employees on coffee preparation and customer service
- Manage inventory and place orders for supplies as needed
- Handle customer complaints and resolve issues promptly
- Maintain cleanliness and organization of the café
- Create staff schedules and manage shift coverage
- Monitor compliance with health and safety regulations
- Assist in developing and implementing new menu items
- Motivate and coach team members to achieve performance goals
Requirements
Text copied to clipboard!- Previous experience as a barista or in a similar supervisory role
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Knowledge of coffee brewing techniques and equipment
- Ability to work in a fast-paced environment
- Attention to detail and commitment to quality
- Customer-focused attitude
- Flexibility to work various shifts, including weekends
- Basic math and cash handling skills
- Familiarity with health and safety regulations
Potential interview questions
Text copied to clipboard!- What experience do you have in supervising a team?
- How do you handle customer complaints or difficult situations?
- Describe your approach to training new staff members.
- What steps do you take to ensure product quality?
- How do you motivate your team during busy periods?
- Are you comfortable working flexible hours, including weekends?
- What is your favorite coffee drink to prepare and why?
- How do you manage inventory and supply orders?
- Describe a time you resolved a conflict among team members.
- What do you think makes a great customer experience in a café?
